Frequently Asked Questions
Everything you need to know about shopping with Baffin
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Baffin ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit recommendations (e.g., true to size, slim fit, or oversized).
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.